L1 User IT Support (Athens)

For our Athens office, we are looking for a L1 User IT Support who will provide day-to-day support to local users while cooperating closely with both Group IT and the Business Systems & Analytics teams. This role is ideal for someone who enjoys solving practical issues, likes working with people, and wants to be an important part of the local office while still having the support of an international team behind them.

What will be part of your role

• Providing daily L1 support to local users and business applications
• Supporting Windows 11 and Office 365 environments
• Handling onboarding/offboarding, user accounts, and access management
• Troubleshooting hardware, software, printer, and connectivity issues
• Assisting users with Teams, SharePoint, Exchange Online, and authentication topics
• Supporting local office IT equipment, WiFi, and network connectivity
• Cooperating with Group IT, Business Systems & Analytics, and external vendors when needed

What we are looking for

• Advanced Greek speaker with strong English communication skills (C1 level)
• Previous experience in IT support, helpdesk, or onsite support environment
• Basic understanding of networking concepts
• Ability to troubleshoot issues independently and prioritize effectively
• Proactive and service-oriented approach
• Someone comfortable working onsite in Chalandri, Athens, and being the main IT contact for the local branch
• Strong communication skills and willingness to collaborate across teams

Nice to have

• Experience with VoIP telephony systems
• PBX administration knowledge
• Experience with call centre software administration

What we offer

• Opportunity to work on improvements and bring your own ideas into practice
• International environment with support from experienced Group IT colleagues
• A role combining local ownership with broader group cooperation
• Friendly and professional team culture built on trust, teamwork, and open communication
• Occasional home office by agreement

The hiring process

1. Call with HR specialist, you can expect a Czech phone number (+420)
2. Video meeting with HR, Group Head of IT and Country Manager of APS Recovery Greece
3. Personal meeting in the office with the local management

If you are looking for a role where you can combine technical support, communication, and ownership in a collaborative environment, we would be happy to hear from you.