APS Recovery
APS Recovery is a Distressed Debt Asset Manager, a standalone business headquartered in the Czech Republic and a member of APS Holding.We are a full-scope service provider to many institutional investors in NPL portfolios as well as to banks, leasing providers, and telecommunications and utility companies.
Our professionals
Are ready to provide fast, efficient and ethical collection services. With experience since 2004 in the distressed-debt recovery industry, we’ve learnt how best to deal with clients and debtors in a fair manner.
Within Debt Recovery, we provides services in the following segments:
- Unsecured retail claims
- Mortgages (including managing the eviction process according to applicable laws)
- Secured corporate claims
- Other complementary services such as financial reports and car repossession
Our performance
Managing more than 500,000 corporate and retail debt across CEE and SEE, our experienced managerial team aims to find the most advantageous outcome for each case.
Recovery specialists
Recovery specialists covering Central and South-eastern Europe
Loans under management
Over 500,000 loans under management
Serving for 100+ clients
Serving more than 100 clients:
banks, insurance, leasing, telco
utility and other
Industry leading
Industry leading software and infrastructure
Technology to provide first-class service, APS relies on the following elements.
New services & products
To meet the needs of our customers and broaden the range of our services, we have in recent years introduced also services, such as Customer Care.
People
APS has always relied significantly on developing and growing its own employees. The internal pool of employees is supplemented by specific skill sets from the market by recruiting experienced experts from banks, advising companies, law firms, and other businesses.
Systems
The core recovery system that APS uses is Capone, a recovery software that has been significantly tailored to the specific uses of APS and has proven to be a great tool for managing, tracking, and optimizing collection strategies and processes. A high level of flexibility also enables full integration with the systems of our customers, leading to automatic and regular data exchanges.
Flexibility
Group know-how regarding the collection, standardization, and development of processes is a great basis for any debt recovery activity. On the other hand, many cases (or portfolios) require a special approach and out-of-the-box thinking.
Recovery
Managing more than 500,000 corporate and retail debt across CEE and SEE, our experienced managerial team aims to find the most advantageous outcome for each case.
Corporate Debt Recovery
Our specialised corporate recovery teams have the experience to manage both secured and unsecured distressed debts. We can handle performing loans as well as non-performing loans of various ages. Our speciality is handling distressed debts with real estate collateral assets. In certain situations we use restructuring as a complementary tool that allows us to maximise benefits for all participants in the transaction.
Retail Debt Recovery
Distressed debts are burdensome for individuals and their communities alike. We help debtors get out of debt by building and planning individual payment schedules and supporting them in this endeavour, so they can build lives debt free. We are determined to help debtors create individual payment schedules and provide assistance in order to avoid forced execution of their property.
Customer Care Projects
Help desks and helplines give customers clear information for better purchase decisions and at the same time collect insights about their needs. Telephone surveys, telesales and promo calls (including SMS) help measure marketing effectiveness, increase sales (70% of customers prefer proactive contact) and can boost demand by up to 30% in well-targeted campaigns.
Customer Care Projects
Phone actions and dedicated campaigns: outgoing or inbound (hotlines) for:
Help desks & helplines
Support customers with clear, reliable information to compare products and decide what to buy. At the same time, they collect insights about customer needs, preferences and expectations.
Surveys & info campaigns
Show how effective marketing is (e.g. more calls = message reached the right audience) and, through recorded topics and FAQs, provide valuable feedback for improving advertising.
Active telephone sales / up-selling
Trained agents proactively call potential customers, present selected products/services and boost sales – 70% of buyers are more willing to purchase from companies that actively contact them.
Promo & special offer calls
With a well-segmented database, a call centre can reach ~2,000 companies per day, increase demand by up to 30% and clear stock, if campaigns and consultant training are well planned.